Interactive Quick Assessment·Step 1 of 4

CCaaS

Contact Center as a Service (CCaaS) is a SaaS solution that replaces traditional brick-and-mortar call center platforms, allowing agents to work from any location with built-in redundancy, flexibility, and scalability.

Required Information

Tell us about your contact center goals and current environment.

What is the goal of this project?*

Please share the primary reason your customers contact your organization.*

How are you hoping to improve the customer experience?*

Why are you considering a new Contact Center platform?*

Current Call/Contact Center solution (check all that apply)*

# Total (Named) Agents*

# Concurrent Agents*

# Supervisors*

Do you have days/weeks/months when you struggle with staffing?*

Type of Contact Center*

Are you also interested in Branded Calling to improve answer rates on calls to mobile numbers?*

Monthly Call Volume (minutes/month)*

PBX system in use today*

Desired Voice Solution*

What channels will agents utilize now or in the future?*

Common Contact Center Features*

Are you interested in Quality Management (QM) or Workforce Management (WFM)?*

Do you have a CRM, ticketing system, ERP, etc.?*

Compliance Standards Required*

What are you doing to maintain compliance today?*

Are you required to purchase from a government-approved vendor list? If so, name the contract and approved vendors.*

Do you require any of the following Artificial Intelligence capabilities?*

Expected 'Go-Live' Date*