CCaaS
Contact Center as a Service
Omni-channel cloud contact center platforms integrating voice, chat, email, and AI automation for seamless customer support experiences.
2 featured partners
Freshchat
San Mateo, CA
AI-powered omnichannel customer messaging platform by Freshworks. Enables businesses to engage customers across web chat, mobile apps, WhatsApp, Instagram, and Facebook Messenger — combining Freddy AI chatbots with a unified agent inbox for seamless self-service and live support.
Best for: Customer support teams requiring omnichannel messaging capabilities
Freshdesk
San Mateo, CA
AI-powered cloud helpdesk and customer support platform by Freshworks. Centralizes tickets from email, chat, phone, and social media into a single workspace with intelligent automation, Freddy AI-assisted responses, knowledge base management, and team collaboration tools.
Best for: Customer support teams managing tickets across email, chat, and phone
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