CallCenterPower

CallCenterPower is a 40-person CCaaS managed services specialist with a distinctive dual capability: direct implementation and management of leading contact center platforms, combined with a BPO brokerage service connecting clients to a network of 350+ domestic, nearshore, and offshore providers. This combination makes CallCenterPower a uniquely versatile partner for organizations evaluating both the technology and staffing dimensions of a contact center transformation.

Platform Coverage

CallCenterPower implements and manages Amazon Connect, Five9, Genesys Cloud, NICE CXone, and Zoom Phone, with implementation-only support for Dialpad and Twitch. Zendesk is implemented and managed as the primary CRM integration platform. WEM capabilities cover AmpFAI, Aspect, Calabrio, Observe.ai, and Five9 (implementation only) — a strong WEM portfolio for a 40-person organization.

The BPO Network Advantage

CallCenterPower's BPO broker capability — connecting organizations to 350+ providers through a network of 80 BPO firms with no minimum size requirement — fills a significant gap in the market. For organizations that need to augment or outsource contact center operations alongside a technology transformation, CallCenterPower can manage the entire sourcing process as a trusted advisor rather than directing clients to a single BPO vendor.

Professional Services Portfolio

Standalone capabilities include CX Architecture Design, Integration Services, License and Telecom Management, Project Management, Training, and Technology Roadmapping. Add-on engagements cover AI Readiness & Strategy, AI Monitoring and Ongoing Development, Advanced Analytics, Custom API Development, Data and Knowledge Management, and Disaster Recovery Planning.

Global Delivery

Remote support operations span Australia, Canada, Estonia, Germany, India, the Philippines, Tunisia, and the United States, with language support covering Arabic, English, French, German, Spanish, and Tagalog. The 50-employee minimum makes CallCenterPower accessible to organizations of meaningful scale. CaraHsoft government contract vehicles are available, and RFP responses are accepted (Trusted Advisor-controlled).