GoTo

GoTo is a Boston-based technology company that emerged from the Francisco Partners-led reorganization of LogMeIn, combining GoTo's remote work tools with Jive Communications' cloud telephony expertise into a unified communications and IT management platform. With approximately 1,100 employees and global data centers, GoTo serves SMB and mid-market organizations in healthcare, legal, financial services, and retail sectors.

GoTo Connect Platform

GoTo Connect is the company's flagship UCaaS offering — a proprietary platform built on the Jive Communications architecture. The platform delivers voice, video, messaging, and fax through a single application available on desktop, mobile, and web, with a 99.96% published uptime SLA and a minimum commitment of just one seat.

Calling Flexibility

GoTo Connect supports both named user unlimited domestic calling plans and concurrent call path pricing — the latter being particularly useful for call centers, reception environments, and organizations where total simultaneous calls matter more than per-user licensing. Support for English, French, German, Portuguese, and Spanish makes GoTo viable for organizations with international staff.

Jive Heritage and Differentiators

GoTo's Jive acquisition brought a platform with deep roots in hosted PBX for education, healthcare, and SMB — giving the company a track record of reliability and customization for non-enterprise deployments. GoTo's unique differentiator over pure UCaaS providers is the breadth of its IT portfolio: the same company powering GoTo Connect also provides GoTo Resolve (IT management) and LogMeIn (remote access). For SMBs looking to consolidate vendors, this suite offers a compelling alternative to managing separate telephony, remote access, and IT support contracts.

Global Infrastructure

Data centers in the US, Frankfurt (Germany), and Sydney (Australia) support international deployments with geographic redundancy. Compatible with Cisco, Poly, and Yealink desk phones, GoTo Connect integrates into standard enterprise endpoint environments without requiring hardware replacement.