Integrated

Integrated is a privately held cloud communications provider offering hosted UCaaS solutions to SMB and mid-market organizations in healthcare, legal, financial services, and related verticals. As a boutique provider with a focused team of approximately 40 professionals, Integrated competes on personalized service delivery, implementation quality, and platform flexibility rather than feature count or brand recognition.

Platform and Reliability

Built on a NetSapiens-based architecture — a carrier-grade hosted PBX platform widely used by regional and boutique UCaaS providers — Integrated delivers the full suite of enterprise voice features with a 99.999% uptime SLA. The NetSapiens foundation provides proven reliability and feature depth including auto-attendant, call recording, mobile applications, video collaboration, SSO integration, and POTS line replacement.

Boutique Service Advantage

Integrated's small team size translates directly into client relationships where senior staff are involved in implementation, configuration, and ongoing support. For organizations that have experienced inadequate support from larger platforms — where tickets route through offshore tier-1 queues and account managers cycle frequently — Integrated's hands-on model delivers a noticeably different service experience.

Calling Plan Flexibility

Named user unlimited domestic and metered domestic calling plans are available with no minimum seat requirement, accommodating organizations from small medical practices to multi-location mid-market companies. POTS line replacement supports legacy telephony migration for organizations still operating analog phone infrastructure.

The Integrated Value Proposition

For KeaneAdvisors clients evaluating UCaaS, Integrated represents the boutique end of the provider spectrum — where client relationships are personal, implementation is hands-on, and the account team knows the organization's specific configuration. This model works best for organizations that value vendor accountability over platform breadth.