Weave

Weave (NYSE: WEAV) is a publicly traded cloud communications company headquartered in Lehi, Utah, with approximately 700 employees serving more than 27,000 health and wellness practices across the United States and Canada. Unlike horizontal UCaaS providers that serve all industries generically, Weave is a vertical platform purpose-built for dental practices, optometry clinics, veterinary offices, physical therapy centers, and medical practices that need communications, scheduling, and patient engagement in a single integrated tool.

Vertical Platform Design

Weave's platform is not a generic cloud phone system with healthcare add-ons — it is designed from the ground up around the workflows of health and wellness practice management. The platform integrates directly with popular Practice Management Software (PMS) and EHR systems (Dentrix, Eaglesoft, Carestream, Ezyvet, Cornerstone, and others), pulling patient data to enable personalized automated communications and pop-screen caller identification.

Beyond UCaaS

Weave extends well beyond traditional UCaaS into practice operations:

- Automated appointment reminders via SMS and voice, reducing no-show rates

- Two-way patient texting for scheduling coordination and post-visit follow-up

- Online scheduling embedded in practice websites

- Digital payments for collecting balances via text-to-pay

- Google and Facebook reviews management to automate review requests after appointments

- Team chat for internal staff coordination

Healthcare Compliance

Weave offers HIPAA BAA for practices that require protected health information (PHI) compliance in their communications infrastructure — a non-negotiable requirement for any provider handling patient communications.

The Weave Value Proposition

For KeaneAdvisors clients evaluating UCaaS for healthcare SMB, Weave is fundamentally different from every other provider in this catalog. Rather than deploying a general-purpose UCaaS platform and customizing it for healthcare, Weave provides a purpose-built solution where the UCaaS component is embedded within a broader practice growth platform. Practices typically see measurable improvements in appointment fill rates, online reviews, and payment collection within 90 days of deployment.