UCaaS Provider
Xtium
Platform: Proprietary; Microsoft Teams Direct Routing
About Xtium
Xtium is a privately held managed services and cloud communications company headquartered in Newtown Square, Pennsylvania, with approximately 350 employees serving mid-market organizations in healthcare, financial services, legal, and life sciences across the Mid-Atlantic United States. Operating as a full-service managed IT provider, Xtium delivers UCaaS, managed security, cloud infrastructure, and IT services under a single relationship.
Healthcare and Life Sciences Focus
Xtium has built particular depth serving healthcare organizations and life sciences companies — pharmaceutical firms, clinical research organizations, biotech companies, and hospital systems — where HIPAA compliance, HITRUST-alignment, and 24/7 managed support are operational requirements rather than preferences. This vertical focus differentiates Xtium from generalist MSPs.
UCaaS + Managed IT Integration
Xtium's UCaaS offering is delivered as part of a comprehensive managed services stack — the same organization managing your network, cybersecurity monitoring, cloud infrastructure, and IT helpdesk also manages your communications platform. This integration reduces vendor relationships, simplifies support escalation, and enables more sophisticated managed reporting across the full technology stack.
Microsoft Teams Integration
Xtium offers Microsoft Teams Direct Routing alongside proprietary hosted UCaaS, giving clients flexibility based on their existing Microsoft 365 investment. A 99.999% uptime SLA backs both options, with POTS line replacement available for legacy telephony migration.
Mid-Atlantic Regional Presence
With data centers in Philadelphia and the Eastern US, Xtium provides Mid-Atlantic organizations with local infrastructure, accessible account management, and on-site deployment resources. For healthcare networks, financial services firms, and life sciences companies in Pennsylvania, New Jersey, and Delaware, Xtium's regional presence and healthcare-specific expertise make it a differentiated choice.
Ideal Customer Profile
- Mid-Market
- Healthcare
- Financial Services
- Legal
- Life Sciences
Key Differentiators
MSP-rooted UCaaS + managed IT + cloud services; HIPAA/HITRUST-aligned for life sciences and healthcare; Philadelphia/Mid-Atlantic regional depth
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